SHIPPING POLICY
At Just Felix, we want to make sure your order reaches you safely and as quickly as possible. We carefully process every order and work with reliable shipping partners to deliver your purchases.
1. Shipping Destinations
We currently ship orders throughout Europe.
2. Shipping Partners
We work with the following delivery partners:
- The Netherlands: PostNL
- All other European countries: DHL
3. Order Processing & Delivery Times
Orders are processed and dispatched within 2 business days after receiving payment.
Please note that actual delivery times depend on the destination country and the shipping carrier. Delivery times are estimates and may vary.
4. Shipping Costs
Our shipping rates are:
- The Netherlands: €6.75
- Rest of Europe: €12.50
Shipping costs are calculated per order and displayed during checkout.
5. Track & Trace
Every order is shipped with a Track & Trace code. Once your order has been dispatched, you will receive tracking information so you can follow your shipment.
6. Damaged or Missing Shipments
If your order arrives damaged or does not arrive, please contact us through our Contact page.
We will do our best to investigate the situation and help you find a suitable solution.
7. Incorrect Shipping Addresses
Customers are responsible for providing a correct and complete shipping address when placing an order.
If you notice an error, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to correct the address.
At Just Felix, every customer is valuable to us. We always aim to help and find a solution whenever possible.
Additional shipping costs resulting from an incorrect address may be the responsibility of the customer.
8. Customs & Import Duties
For shipments to destinations where customs duties, import taxes or other local charges apply, these additional costs are the responsibility of the customer.
Just Felix is not responsible for additional charges imposed by customs authorities or local governments.