RETURNS & REFUNDS POLICY

At Just Felix, customer satisfaction is important to us. We want you to be happy with your purchase. If something isn't quite right, we're here to help.

1. Return Period

You have 14 days from the day you receive your order to notify us that you wish to return an item.

Please contact us through our Contact page to register your return.

2. Return Conditions

Returned clothing may be tried on, just as you would in a physical store.

However, returned items must:

  • Be in the same condition as when received.
  • Be undamaged and unworn, apart from reasonable try-on.
  • Be returned with their original packaging where applicable.

Items showing signs of actual use, damage or alterations may not qualify for a refund.

3. Return Shipping Costs

For standard returns, the customer is responsible for the return shipping costs.

If an item arrives damaged or you receive an incorrect product, Just Felix will cover the return shipping costs.

4. Refunds

Once we have received and inspected your returned item, we aim to process your refund within 7 days.

Refunds are issued using the same payment method used for the original purchase.

Any refund of original standard delivery costs will be handled in accordance with applicable consumer law.

5. How to Return an Item

All returns must be registered in advance through our Contact page.

Please include:

  • Your order number.
  • The reason for your return.
  • Whether you would like a refund or an exchange.

Once your return has been registered, we will provide further instructions.

6. Exchanges

Would you prefer a different size? We are happy to help with exchanges.

Please contact us through our Contact page and provide your order number and the size you would like to exchange for.

The customer is responsible for the shipping costs associated with an exchange.

Exchanges are subject to stock availability.

7. Non-Returnable Items

For health and hygiene reasons, certain items cannot be returned once their hygiene seal has been removed.

This includes:

  • Underwear and other hygiene-sensitive products with a broken hygiene seal.
  • Personal hygiene products that have been unsealed.

Products made specifically to the customer's measurements or personalized according to the customer's specifications are also excluded from the right of withdrawal, where permitted by law.

8. Your Consumer Rights

Nothing in this policy affects your statutory consumer rights.

Customers within the European Union retain their applicable legal rights, including the statutory right of withdrawal where applicable.