PRIVACY POLICY
Last updated: 1 November 2026
At Just Felix, your privacy matters to us. We are committed to protecting your personal information and handling it responsibly, transparently and securely.
This Privacy Policy explains what information we collect, how we use it, who we share it with and what rights you have when using our website and webshop.
1. Who We Are
Just Felix operates this website and webshop.
For questions regarding your personal information or this Privacy Policy, you can contact us:
Business name: Just Felix
Email:
info@justfelix.com
Business address: Available upon request via our Contact page.
2. Personal Information We Collect
When you visit our webshop, create an account or place an order, we may collect the following information:
- First and last name.
- Email address.
- Phone number.
- Billing address.
- Shipping address.
- Payment and transaction information.
- Order history.
- Account and login information.
We only collect information that is necessary for operating our webshop, processing orders and providing customer service.
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing and delivering orders.
- Handling payments and refunds.
- Providing customer support.
- Managing customer accounts.
- Sending order confirmations and shipping updates.
- Handling returns and exchanges.
- Informing customers about new products, promotions and special offers where legally permitted.
We do not sell your personal information to third parties.
4. Payment Processing
All payments are processed securely through our payment provider, Mollie.
We accept the following payment methods:
- iDEAL
- Visa
- Mastercard
- PayPal
- Klarna
- Apple Pay
Payment information is handled by the relevant payment providers. Just Felix does not intend to store full payment card details.
5. Sharing Your Information
To operate our webshop and fulfil orders, certain information may be shared with trusted service providers.
These include:
- Mollie: Payment processing.
- Mijndomein: Website hosting and related services.
- Sendcloud: Shipping management and delivery processing.
- PostNL: Deliveries within the Netherlands.
- DHL: Deliveries to other European countries.
These parties receive only the information necessary to perform their services.
Where required, appropriate data processing agreements and safeguards are used.
6. Cookies and Website Tracking
At the time of publication, Just Felix does not intentionally use Google Analytics, Meta Pixel or other marketing tracking tools.
Our website may use essential cookies or similar technologies required for basic website functionality.
If we introduce analytics, advertising or other non-essential tracking technologies in the future, we will provide the required information and obtain consent where legally necessary.
7. Marketing Communications
Just Felix may occasionally inform customers about new products, promotions or special offers by email.
We will only send marketing communications where we have an appropriate legal basis and obtain consent where required.
Customers can unsubscribe from marketing emails at any time.
8. Data Retention
We only retain personal information for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.
Our general retention approach is:
- Order and invoice information: Retained in accordance with applicable legal requirements, including the Dutch tax retention period, generally 7 years.
- Customer service communications: Retained for as long as necessary to handle the request.
- Marketing information: Retained until consent is withdrawn or the applicable legal basis no longer exists.
- Customer accounts: Retained until the customer deletes their account, subject to any legal obligations to retain certain information.
Deleting an account does not necessarily mean that all transaction or invoice information can immediately be deleted.
9. Customer Accounts
Customers can create a personal account through our webshop.
Through their account, customers may access and manage their personal information and order history.
Customers can also delete their own webshop account.
Certain information may still need to be retained where required by applicable law.
10. Your Privacy Rights
Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have several rights regarding your personal information.
These include:
- Right of access: Request a copy of the personal information we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete information.
- Right to erasure: Request deletion of your personal information where legally applicable.
- Right to restriction: Request that we restrict certain processing activities.
- Right to data portability: Request your personal information in a commonly used, machine-readable format where applicable.
- Right to object: Object to certain uses of your personal information.
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
To exercise these rights, please contact us at:
We will respond to requests within the time limits required by applicable data protection law.
11. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Access to personal information is limited to what is necessary for operating our business and providing our services.
12. International Data Transfers
Some of our service providers may process personal information outside the European Economic Area (EEA).
Where this occurs, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
13. Complaints
If you believe that we are not handling your personal information correctly, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with your local data protection authority.
In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations or legal requirements.
Any updates will be published on this page with a revised date.
15. Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Just Felix
Email:
info@justfelix.com
Website:
www.justfelix.com
Your privacy and trust are important to us. Thank you for being part of Just Felix.